The ITIL Practitioner Certificate

Certification and the IT Infrastructure Library



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Related Definitions

Exam: An exercise designed to evaluate knowledge and skills, with respect to the contents of a traning course or defined studies.

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This portal are being developed to include practitioner information in range of areas. The ITIL sub-portal will be further developed very soon.

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The ITIL Log: news, events and resources.

ITIL Certification Levels

ITIL offers three levels of certification:

Foundation
Focuses upon the basic terms and definitions, as well as the relationships between the different ITIL processes.

Practitioner
Demonstrates your abilities in the practical aspects of an ITIL implementation

Manager
Demonstrates the ability to manage an information technology service


All three have established and recognized training, examination and certification schemes. These are traditionally administered by Exin and ISEB, although the situation is now more flexible than it was previously.

The examinations themselves use different formats, although again, this is an area under consideration by the custodians of ITIL.